FAQ’s

Welcome to Chokyo, a U.S.-based eCommerce store specializing in premium coffee tables designed to bring style, functionality, and convenience to your living space. We are committed to providing a simple, secure, and reliable shopping experience.

Below are answers to frequently asked questions about our coffee tables, shipping, orders, payments, returns, and customer support.

Products

What products does Chokyo sell?

Chokyo specializes in premium coffee tables designed to complement a variety of home interiors. Please review each product page for specific features, materials, dimensions, and specifications before purchasing.

Where can I find product dimensions?

Product dimensions and specifications are listed on the individual product page. If you need help confirming the size or dimensions of a coffee table before ordering, please contact our customer support team.

Shipping & Delivery

Does Chokyo offer free shipping?

Yes. Chokyo offers free shipping on orders delivered within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days after the order is successfully placed.

How long does shipping take?

After processing, standard delivery typically takes 5–7 business days.

Does Chokyo ship internationally?

No. Chokyo currently ships within the United States only.

How can I track my order?

Once your order has shipped, you will receive tracking information by email. You can use the tracking details provided to monitor your package’s delivery status.

What should I do if my package is delayed or lost?

If your package is delayed, appears to be lost, or has not arrived within the expected delivery timeframe, please contact our customer support team. Provide your order number and shipping information so we can review the shipment and assist you.

Orders

Can I change my order after placing it?

Please contact us as soon as possible if you need to change your order. Because orders may enter processing quickly, we cannot guarantee that changes can be made after an order has been submitted.

Can I cancel my order?

Cancellation requests should be submitted as soon as possible. If your order has not entered processing or shipment, we will do our best to accommodate your request. Once an order has shipped, our return policy may apply.

Payments & Security

What payment methods does Chokyo accept?

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is payment processing secure?

Yes. Chokyo uses secure payment processing systems and industry-standard security measures designed to help protect your payment information during checkout.

How does Chokyo protect my payment information?

Your payment information is handled through secure payment systems. For your protection, please do not send complete card details, security codes, passwords, or other sensitive payment information through email or other unsecured communication channels.

Returns & Refunds

Does Chokyo offer returns?

Yes. Chokyo accepts eligible returns within 14 days of delivery. Please contact our customer support team before returning an item so we can confirm eligibility and provide the appropriate return instructions.

How long does a refund take to process?

Approved refunds are generally processed within 1–2 business days after the applicable return or refund has been reviewed and approved. The time required for funds to appear in your account may vary depending on your bank or payment provider.

What if I receive a damaged or incorrect coffee table?

If your order arrives damaged or you receive an incorrect item, please contact us promptly. Include your order information and, when applicable, photos of the product and packaging. Our support team will review the issue and help determine the appropriate resolution.

Customer Support

How can I contact Chokyo?

You can reach our customer support team using the following information:

Phone: +1 954 920 7997
Email: support@chokyo.shop
Address: 1855 Griffin Rd, Dania Beach, FL 33004, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

How quickly does Chokyo respond to customer inquiries?

We aim to respond to customer inquiries within 1 business day during our regular business hours.

What should I do if I don’t receive my order confirmation email?

First, check your spam, junk, or promotions folder. If you still cannot find your confirmation email, contact Chokyo support with the name and email address used when placing your order. We can help verify your order details and provide the necessary information.

Why Choose Chokyo?

Why should I choose Chokyo for a coffee table?

Chokyo is committed to providing premium coffee tables, clear product information, free U.S. shipping, secure payment options, straightforward policies, and responsive customer support.

Our goal is to make purchasing a coffee table simple and dependable—from reviewing product dimensions and specifications to completing a secure checkout and receiving your order.

Still Have Questions?

We’re here to help. If you have questions about our coffee tables, product dimensions, shipping, payments, orders, returns, or delivery, contact the Chokyo customer support team.

Phone: +1 954 920 7997
Email: support@chokyo.shop
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Chokyo — Premium Coffee Tables, Simple Shopping, Customer-Focused Service.